We have to solve:

For the first factor, when we have to substract the fractions inside the parenthesis, we have to find the common factors between 6z^2 and z. In this case, z is part of 6z^2, so we have to multiply z by 6z^2/z=6z.
If we multiply the fraction by 6z/6z we don't change the result and get the same denominator in order to do teh substraction.
In the 6th step, we have to convert the denominator 3z into 6z^2. We can find the factor by dividing 6z^2 by 3z:

With this factor, 2z, we can convert the denominator from 3z to 6z^2 and perform the operation.
Answer: (6z^2+22z-5)/6z^2