Question

Cala is in charge of the payroll at her job, and she received a call from the bank that there was a glitch with the paychecks. She knows that as soon as the rest of the employees find out they are going to be understandably upset and that she will need to make sure to explain the glitch. What technique should Cala use when listening to her coworkers’ concerns?

communication skills

active listening

conflict resolution

non-verbal communication

Answer 1

Answer: Conflict Resolution

Step-by-step explanation:

It's not communication skills, because the coworkers might not listen to her, and fire her. It won't be active listening, because the Cala won't get a chance to explain her situation. Non-verbal communication is also not the answer, because using verbal communication might result in a fight. It's Conflict resolution, because Cala is in a conflict, and using peaceful way and talking about it can solve the problem.