Answer:
Document findings, actions and outcomes.
Step-by-step explanation:
The troubleshooting process can be defined as the sequential steps that are to be taken while trying to proffer a solution to a problem, usually on computer systems.
The seven (7) steps of the troubleshooting process in ascending order are;
1. Identify the problem.
2. Establishing a theory of probable cause of the problem.
3. Test the established theory to determine cause.
4. You should establish a plan of action to resolve the problem while identifying its potential effects.
5. Implement a solution.
6. Verify full system functionality.
7. Document findings, actions and outcomes.
Since the support person has verified that an employee's system is fully functioning. The next step in the troubleshooting theory is to document findings, actions and outcomes in order to preserve the information on the cause of the problem and steps taken to resolve it. Documentation is usually done for reference purposes.