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31 votes
31 votes
Leona is at her friend Nicole's house. Nicole says her parents won't notice if a couple beers go missing. Leona shakes her head and mumbles, No I don't want to break their trust". When Nicole insists that they won't care, Leona shakes her head again.

Which refusal skill is Leona forgetting to use in this situation?

User Mark Kremers
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1 Answer

7 votes
7 votes

Answer:

She should use a firm voice

Step-by-step explanation:

User Padma Kumar
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