Answer:
cloud has the On demand and ubiquitous access characteristics
Step-by-step explanation:
The specific characteristics of cloud that would be helpful for his problem to be addressed is the fact that cloud offers on demand usage and ubiquitous access.
What is meant by on demand access is that the cloud customer can pay for cloud services and use them whenever they are needed. As long as the cloud service is authorized.
By Ubiquitous access it means that the cloud customer has reliable access without the presence of any form of disturbances or issues and it can be accessed from anywhere. Different range of devices are supported on the cloud platform and with the presence of internet lots of services can be accessed.
Based on the issues being faced by customers, this characteristics of cloud will be useful to address the problems.