Question

Jenny owns a salon. She had 150 customers at the end of the third quarter, 151

customers at the beginning of the third quarter, and five new customers in the third
quarter. What is her customer retention rate for the third quarter?
Customer Retention = (# Customers at End of time Period less New
Customers)/Customers at beginning of time Period
Multiply the result by 100 to convert to percentage
Do not forget to type the % symbol after multiplying your result by 100 to convert to
percentage!
Hint: Your answer will NOT have decimal point.
Example: 75%

Answer 1

The answer is 96%

Step-by-step solution:

I just took the test and the way my test is set up, it doesn't show you the answer, you just have the ability to do it again and again with no limit. I saw that most people got all the other questions right but the salon one. And I did too before but after doing it over and over again I finally understood. So the question is Customer Retention = (# Customers at End of time Period less New Customers)/Customers at beginning of time Period

Multiply the result by 100 to convert to percentage

So pretty much what the question is saying is to subtract the numbers at End of time Period by the new costumers then divide that by the costumers at beginning of time Period then multiply the solution by 100 for the percentage. Most people probably dismissed the word less but it's indeed important and it would've been simpler if they just put a subtract sign but hey we got the answer anyway.