1). The expression to be substracted is,

Step 1: Common denominator

Step 2: Distribute

Step 3: Substract

Clearly there is a mistake in step 3 as negative was not multiplies to each term to be substracted.
STEP 4: Expected value
The expected value should be

Clearly there was a mistake in this step also due to mistake in the previous step.
Thus, there are mistakes in STEP 3 and STEP 4.