Dawn walks into a customer's office with her sales presentation planned and immediately recognizes that the customer is upset about something. In this situation, Dawn should Dawn walks into a customer's office with her sales presentation planned and immediately recognizes that the customer is upset about something. In this situation, Dawn should:
a. maintain a happy and cheerful demeanor.
b. sit down immediately and begin the presentation.
c. All of the answers are correct.
d. say something funny in an attempt to lighten the customer's mood.
e. ask if she should come back some other time for the meeting.