Question 3 is poorly worded.
The way I read the questions is that the randomly chosen person saw the move and read the book
There are 20 people who saw the movie and read the book
There are 100 people surveyed
P( read the book and saw the movie) = 20/100 = .2 or 20%
Question 4 says given the saw the move, so we only look at the saw the movie row
We want the people that did not read the book
There are 40 people that did not read the book out of the 60 people in the row
P ( did not read the book| saw the movie) = 40/60 = .67 or 67%