We want to factor the equation

But this is a difference of 2 squares problem, since

and

Thus,

This can further be factorized as,

This is the solution to STEP 1, as you can see, there are 4 factors.
2. We want to get the solutions from this factored form, i.e the values of x that makes

We see that this happens, when x = 0 twice, and when

also when,

Therefore the solutions are

This is the answer to Part B