a. Z-score formula
where,
• x: observed value
,
• μ: mean
,
• σ: standard deviation
Substituting with x = $275, μ = $280, and σ = $20, we get:
In terms of the z-score, we need to find
From the table:
Then, the percentage of customers that has daily balances of more than $275 is:
b. Substituting with x = $243, μ = $280, and σ = $20 into the z-score formula, we get:
In terms of the z-score, we need to find:
From the table, the percentage of customers that has daily balances of less than $243 is:
c. Substituting with x₁ = $241 and x₂ = $301.60, μ = $280, and σ = $20 into the z-score formula, we get:
In terms of the z-score, we need to find:
From the first table:
From the second table:
Therefore, the percentage of its customers' balances between $241 and $301.60 is: