Tina and Pete are arguing. Which of the following actions would NOT be recommended for resolving their conflict?
Pete blames Tina for everything.
Tina uses "I" statements to let Pete know how she feels.
Pete & Tina take turns listening to each other's side of the story.
All of the above
2.
As Audrey's friend enthusiastically describes her date last night, Audrey also begins to feel excited and happy for her friend. This is an example of which characteristic of active listening?
Clarifying
Reflective listening
Encouraging
Empathizing
3.
Which of the following is a universal need for people?
Knowing that your feelings matter
Being rich
Having a lot of friends
All of the above
4.
Using refusal skills involves taking all of the following steps EXCEPT:
If necessary, be hostile to show you mean what you say.
Suggest alternatives to the behavior being proposed.
Back up your words with your actions.
State your position simply but firmly.
5.
Jeff's friend is venting to him about a situation with one of his teachers. While trying to validate his friend, Jeff should do all EXCEPT which of the following?
Try to listen to what his friend needs.
Try to comprehend what his friend went through.
Try to understand how his friend is feeling.
Try to figure out a way to fix his friend's problem.
6.
What is defined as "confirming the significance of what another person is feeling"?
Negotiation
Validation
Conflict Resolution
Communication
7.
What is the ability for two people to resolve problems?
Validation
Communication
Conflict resolution
Negotiation
8.
Kristina and Tim are using which technique when they compromise in order to reach an agreement?
Communication
Validation
Negotiation
Decision-making
9.
Improving the way you communicate to others by your actions is to improve which area of effective communication?
Your speaking skills
Your listening skills
Your body language
None of the above: your actions do not matter when communicating.
10.
What is the process of sending and receiving information between two people?
Validation
Negotiation
Conflict Resolution
Communication
11.
What age group are considered your peers?
Adults who are your parents age
Adolescents who are similar in age to you
Adults who are your grandparents age
Children significantly younger than you
12.
Which of the following statements about peer pressure is correct?
Peer pressure is always a negative influence.
Peer pressure is the influence of people that are older than you are.
Peer pressure cannot influence what you say or do.
Peer pressure can influence how you think and feel.
13.
When you are in a conflict with another person, what is important to remember?
That it is your right to control your friends
That you also helped create the conflict
All the negative things the other person has said or done to you
That you are right and they are wrong
14.
Doug rephrases the instructions his dad gives him to make sure he understands what was intended. This is an example of which characteristic of active listening?
Empathizing
Clarifying
Reflective listening
Encouraging
15.
This can sometimes have a positive effect.
Arguing
Conflict
Abuse
Peer Pressure
16.
Which word is defined as "asking the other person questions so you more fully understand what is being said"?
Reflective listening
Empathizing
Active listening
Clarifying
17.
Which of the following is an example of using effective speaking skills?
"You are such a liar!"
"You never tell me the truth."
"I feel upset when I'm lied to; I want people to be honest with me."
"You are usually an honest person, but I know you are lying."
18.
Which of the following statements about responding to negative peer pressure is true?
Assertive behavior shows disrespect for everyone around you.
Passive means you respond by becoming hostile, violent, or forceful.
Assertive means you stand-up for yourself in a firm, but positive way.
Aggressive means you give in and do not stand-up for yourself.
19.
What is involved in effective communication?
Being able to express what you mean
Understanding what is being said to you
Interpreting nonverbal clues
All of the above
20.
Which word is defined as "giving signals that you are involved and interested in the conversation such as nodding your head and maintaining eye contact"?
Active listening
Clarifying
Empathizing
Encouraging