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All of the following is true about CRM, or Customer Relationship Management except:______. a. It is an enterprise software b. Accounting department uses it to facilitate billing c. It is replacing the
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All of the following is true about CRM, or Customer Relationship Management except:______.

a. It is an enterprise software
b. Accounting department uses it to facilitate billing
c. It is replacing the human resource department
d. It is the processes a company uses to track and organize all aspects of customer encounters

User Alex Yan
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1 Answer

9 votes
9 votes

Answer:

B

Step-by-step explanation:

The purpose of CRM is not to replace the human resource department.

User Dungeon Hunter
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