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What do you call to the agreement between the company and the establishment that allows certain staff to charge back the costs and expenses to the company?​
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27 votes
27 votes
What do you call to the agreement between the company and the establishment that allows certain staff to charge back the costs and expenses to the company?​

User Tkymtk
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1 Answer

20 votes
20 votes

Answer:

The Service Level Agreement (SLA)

Step-by-step explanation:

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a broader and more generalized form of an SLA. The two differ because an SLA is bidirectional and involves two teams. In contrast, an SLC is a single-directional obligation that establishes what a team can guarantee its customers at any given time.

Hope this helps!

User Nikl
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