Read the scenario and answer the question that follows:
Glona and her best friend recently had a miscommunication. Gloria thought they were meeting at the mall at one time, and her friend thought they were meeting at another time
They talk about what happened, and Gloria blames her friend for not remembering when they were going to meet. Her friend gets frustrated with the conversation
What can Gloria do to improve her communication?
O Acknowledge her responsibility in the mix-up and apologize for the miscommunication
O Let her friend cool off before she talks to her and hope for a better conversation
O Remind her friend of what was said when they were agreeing on a time to meet
Text her friend next time, so they are sure to meet at the same time