Let's begin by identifying key information given to us:
Number of seats = 20
Number of reservation = 23
14 regular customers show up. So, we have:
The number of seats left is:
Overbooking means that more than 6 remaining customers show up (that could mean 7 or 8 or 9 of the remaining customers show up)
The probability of more than 6 customers arriving is given by: