Answer:
They were in shock, but they also didn't think it was an attack. But once the 2nd plane hit the tower, then they realized it was an attack.
Step-by-step explanation:
Thank you to all those brave men and women of the NYPD and the FDNY who risked their lives and gave their lives to help get people out of those buildings. Also, thanks to the brave civilians who risked their lives helping others as well. My heart goes out to all those trapped in the buildings and in the planes. And my prayers are with all those who lost someone on that tragic day 21 years ago.
God Bless America!♥