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A computer technical support provider that uses a balanced scorecard approach for control would look at _________.

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Answer: See below.

Step-by-step explanation:

A computer technical support provider that uses a balanced scorecard approach for control would look at

  • the percentage of its employees that have received training during the last year
  • customer defections
  • its cash flow
  • percentage of computer owners that requested support more than five times in a month

All of these.

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