Answer:
Hello! It's Bill from Bill's Car Rental Services. It has come to my attention that you had a poor experience with one of our drivers. I am terribly sorry. It is our number one priority to make sure our customers get top-notch drivers to contribute to the amazing experience. After all, it's about the journey, not the destination. I will bring this incident up at our next meeting where we will set new rules to ensure this won't happen again! I understand that you paid a lot of money for this occasion and I'm happy to give you a refund. I hope that you rent from us again and give us a second chance. Thank you for reaching out to me about this incident and let me know if you have any more questions or concerns.
Many thanks for your attention to this problem,
Bill Jackson
(123) 456 7890
Bill's Car Rental Services
(I don't know if there is a bill's car rental service or if there even is a Bill Jackson. Those were the first names that popped into my head.)
I hope this helped!
Have a great day!