Question

You have recently been promoted to the position of Help Desk Services Department Manager. One of your responsibilities will be hiring help desk staff. Use the Internet to find advice on how you can excel at handling this particular responsibility. Summarize key points that you would like to keep in mind every time you are in the process of hiring staff members for your department. Your report should be NO more than one page and half typed in MS Word.

Answer 1

The answers will be given in the explanation;

Step-by-step explanation:

Some ways the Help Desk Services Department manager can excel might be:

It must be cheerful, innovative, dynamic, it must be characterized by treating the department staff with empathy and respect, it must be attentive to listening to new ideas and suggestions.

Some key points that can help you choose efficient personnel for this department are:

-Examine the ability of staff to resolve conflicts that may arise with users.

-Efficient management of the information and communication media, and in the event of failures, the manager must evaluate the ability of the staff to provide a practical and timely solution in the shortest possible time.

-Communication skills with the user: the personnel to be hired must have empathy, know how to listen and be willing to give practical solutions to their users.

-Written communication skills: the hired staff must be dynamic and willing to give suggestions either orally or in writing.