Answer and Explanation:
The white shirts symbolize the brocrats and the loss and compassion, sympathy and humanity that they present, as they position themselves as machines alien to the feelings and problems of the citizens of the city, doing little to help them. In this story, Ove often confronts the biracrates, making him seen as a grumpy person who wants to disrupt the order in which things are done. However, one day he saves one of these bureaucrats from being hit by a train, which makes him seen as a hero.