Question

Jackson has been working as a sales manager at a large company for 8 months and oversees about 100 sales representatives. For the most part, Jackson does a good job of motivating his employees and overall team sales have remained consistent. However, Jackson has a particularly dominating management style. He tends to micro-manage and tells even the most successful sales reps with 20+ years of experience how they should be doing their jobs. He has called out several sales reps in a meeting and put them on the spot to justify their sales techniques. Jackson does not respond very well to criticism from other people.

a.Thoroughly analyze why the conflict has occurred.

b.Identify and explain how this conflict can be viewed and resolved from the point of view of one of Jackson’s employees.

c.Identify and explain how this conflict can be viewed and resolved from the point of view of one of Jackson’s managers.

Answer 1

Jackson's micro-management is creating conflict, and resolution depends on collaborative communication for employees and constructive managerial guidance for Jackson.

Step-by-step explanation:

Conflict Analysis and Resolution

Jackson's dominating and micro-management style is causing conflict within the team. The conflict has occurred because his approach undermines the expertise of seasoned sales representatives, leading to tension and potential disengagement. Jackson's lack of openness to criticism creates a challenging environment for conflict resolution.

From one of Jackson's employee's point of view, this conflict can be addressed by seeking a collaborative approach to work and communication. The employee can focus on mutual respect, initiating calm and open-ended conversations to share perspectives while demonstrating understanding and actionable solutions for shared goals.

Viewing the conflict from one of Jackson's manager's perspectives entails assessing his management style in line with organizational goals, providing constructive feedback, and guiding him toward a more facilitative leadership approach that leverages the experience of his team, potentially through leadership development programs.