Answer:
Missing word "a. What is the process capability index for the process?"
a. Cpk = Min[USL-μ/3σ, μ-LSL/3σ]
Cpk = Min[(20.070-20)/(3*0.18) ,(20-19.930)/(3*0.18]
Cpk = Min[0.1296, 0.1296]
Hence, process capability index is 0.1296
b. 2 = Min[USL-μ/3σ, μ-LSL/3σ]
2 = Min[(20.070-20)/(3*σ) ,(20-19.930)/(3*σ]
2 = Min[(0.07/3*σ, 0.07/3*σ)]
= Min[0.07/6, 0.07/6]
σ = 0.07/6
σ = 0.0117
Hence, reduced standard deviation level is 0.0117