Question

Quality improvement programs such as Total Quality Management (TQM) and Six Sigma use a number of common tools for problem solving and process improvement. Many of these tools have been in use for many years in various quality improvement programs prior to their integration into TQM and Six Sigma. Common quality tools include flowcharts, check sheets, histograms, Pareto charts, scatter diagrams, run charts, control charts, and cause-and-effect diagrams. Common tools for generating ideas include brainstorming, benchmarking, and quality circles. In this exercise we examine these tools and how they are used for problem solving and process improvement. The basic steps in the TQM problem-solving process are:

Step 1) Define the problem and establish an improvement goal.
Step 2) Develop performance measures and collect data.
Step 3) Analyze the problem.
Step 4) Generate potential solutions.
Step 5) Choose a solution.
Step 6) Implement the solution.
Step 7) Monitor the solution to see if it accomplishes the goal.

Answer 1

Total Quality Management is the business strategy in which focus is made for the zero tolerance on the quality.

Step-by-step explanation:

The business follow TQM approach for making its customers happy. They focus on customer preferences and try to continuously improve the production line for making the best product for its customers. TQM is focused on the best value and there is zero tolerance for any fault in the product. This creates value in the eyes of the customers and they stay loyal to the business.