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Answer: relationship management
Step-by-step explanation:
In this example, the explanation of how BlackRock builds a trustworthy relationship with its customers shows that Larry Fink has excellent relationship management skills.
Relationship management is one of the components of emotional intelligence. It refers to the skill of connecting with and be able to influence others. In this case, Customer Relationship Management (CRM) is proven effective in inspiring clients to trust BlackRock for their investments.