A
(a) You're looking for
where
Customers arrive at a mean rate of 6 customers per 10 minutes, or equivalently 12 customers per 20 minutes, so
Then
(b) Now you want
This time, we have
so that
B
(a) In other words, you're asked to find the probability that more than 1 customer shows up in the same minute, or
with
So we have
C
(a) Similar to B, you're looking for
with
so that