Question

Aliana is supposed to get back to a customer with an answer about a refund by the end of the day, but she won't have all the approvals she needs to process the refund by that time. What should she do? O a) Call the customer only when she has processed the refund Ob Tell the customer that she should have called about the problem earlier Oc) Explain to the customer that her bosses are the ones that are taking forever O di Apologize to the customer and say that she will call her tomorrow with an update

Answer 1

D

Explanation:

reason:

not A cuz the customer has to wait for a long time, and she feel waste of time

not B cus it's the store's responsiblity, not customer. if she said that, the customer would feel be disrespected. and i swear she never comes back that store.

C if she said that, customer also feel waste of time when she has to talk with Aliana who cant solve her problem

and the boss will think Ali couldnt have no problem-solving skills

Answer 2

"ob" is the answer of this long question