Question

Jared works at a clothing store and is listening to a customer complain about a shirt he purchased that's damaged. Which behavior can Jared exhibit to show good communication skills with the customer? O a) Stopping the customer to quickly explain the store's return policy b) Repeating back what he has heard once the customer is done speaking Od Asking the customer how the shirt was damaged O d) Promising the customer a full refund even though it's against policy

Answer 1

C

Explanation:

in my point of view, my choice is C (asking the customer how the shirt was damaged) because when he finds out the reason why the shirt was damaged, he will explain whether or not that fault is in the store's return policy

another reason:

A) stopping the customers when they are talking, it's impolite behavior and i ensure that that customer will feel disatified.

B) i guess that customer doesnt waste of time because it

D) a full refund without finding the reason, i dont think it's a good idea