Answer:
C
Explanation:
in my point of view, my choice is C (asking the customer how the shirt was damaged) because when he finds out the reason why the shirt was damaged, he will explain whether or not that fault is in the store's return policy
another reason:
A) stopping the customers when they are talking, it's impolite behavior and i ensure that that customer will feel disatified.
B) i guess that customer doesnt waste of time because it
D) a full refund without finding the reason, i dont think it's a good idea