Answer:
Contact management
Step-by-step explanation:
Customer Relationship Management:
This is simply regarded as some known practices, strategies, and technologies used by companies so as to manage, record, and evaluate customer interactions. It is a tool used to increase sales growth by blessings or taking care of relationships within a company's customer base.
Customer life cycle
This simply shows the increasing steps a customer must pass through when considering, purchasing, using, and maintaining loyalty to a product
CRM captures, stores and analyzes customer data in real-time so the organization can improve processes that is of importance to customer satisfaction and thereafter support them. It helps in carrying out business strategy effectively.
By implementing a CRM system in a company successfully, a company can reduce costs and improve customer satisfaction. Focusing on customer's needs can helps with building of brand loyalty and market growth of the business.