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Laila is training new call center associates and wants to ensure they understand the required opening and closing call sequences. What is a good technique for her class of 20 new associates?A. Complete
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26 votes
Laila is training new call center associates and wants to ensure they understand the required opening and closing call sequences. What is a good technique for her class of 20 new associates?A. Complete role play time with partnered employees. B. Have a quiz at the end of the session. C. Tell them and have the complete individual written scenarios. D. Use powerpoint slides for each separate concept.

User IWantSimpleLife
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22 votes

Answer: D. Use PowerPoint slides for each separate concept.

Step-by-step explanation:

These associates are completely new which means that they have to first be introduced to the required opening and closing call sequences. Several methods would therefore be inappropriate.

Complete roleplay for instance, would be bad for the situation as the associates would have no sequence to fall back on seeing as they are new. A quiz would also not work because it needs to be based on material learnt and individual written scenarios would be wrong as well because the goal is to teach them the company's required sequence not their own.

The best way would be to simply show them these sequences in a PowerPoint presentation.

User Latroy
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