Register
When a customer is venting their anger, they will be easier to deal with if you _____. a. acknowledge their anger and let them share some of it with you b. encourage them to continue venting c. suggest
272,926 views
14 votes
14 votes
When a customer is venting their anger, they will be easier to deal with if you _____.

a. acknowledge their anger and let them share some of it with you
b. encourage them to continue venting
c. suggest an immediate solution to their problem
d. immediately advise management of the problem

User Richboy
by
3.3k points

1 Answer

19 votes
19 votes

Answer:

A resposta correta é A. reconheça a raiva deles e deixe-os compartilhar um pouco com você.

User Xanlantos
by
3.1k points
Ask a Question
Welcome to QAmmunity.org, where you can ask questions and receive answers from other members of our community.

1.6m questions

2.0m answers

Other Questions

The market value of the equity of Hudgins, Inc., is $582,000. The balance sheet shows $21,000 in cash and $192,000 in debt, while the income statement has EBIT of $93,000 and a total of $137,000 in depreciation
Kylie is risk averse and has $1,000 with which to make a financial investment. She has three options. Option A is a risk-free government bond that pays 5 percent interest each year for two years. Option
From the standpoint of the issuing company, a disadvantage of using bonds as a means of long-term financing is that Group of answer choices bond interest is deductible for tax purposes. interest must be
Elroy Rocket is entering his senior year as an accounting major and has a number of options for his summer break. His options for the 3 month break follow: (1) Work full time at a local accounting firm
In January of the current year, Dora made a gift of stock to her granddaughter. At the time of the gift, the stock was worth $15,000. Several months later in the same year after the gift, a $500 dividend
Link Copied!