Answer:
empathizing; communication
Step-by-step explanation:
Communication is the process of the exchange of thoughts and ideas. In this process the information is communicated by the sender and the receiver is intended to receive the same. The receiver shares the feedback and responds to the message and this brings an end to an active communication. The skills required for a heathy communication are listening, speaking, observing and empathizing. These skills helps in communicating the messages in smooth and better way.