Question

When planning a memory upgrade, you discover that Windows 10 reports 4GB of memory installed. In BIOS/UEFI, you see that two of four slots are populated. You install two 2 GB DIMMs in the two empty DIMM slots. When you boot the system, Windows 10 still reports 4GB of memory. What are the four steps you should take in order to troubleshoot the problem of missing memory?

Answer 1

Open the System Information window to verify the edition or version of Windows 8 installed.

Go into BIOS/UEFI and verify that it recognized 8 GB of installed memory.

Open the case and verify that the DIMM modules are securely seated.

Inspect the DIMMs you installed to verify that they match the existing DIMMs and those the motherboard can support.