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Were you ever in a situation that proved to be more difficult than you thought it would be? Maybe you didn’t know all the facts or didn’t have enough context about the situation. What did you do? Did you try to work through the situation in different ways?

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Example: 'I was once in a situation where a client was very unhappy with a project's results. They were threatening to cancel their contract and take their business elsewhere. I knew that if I didn't act quickly the company would lose a lot of money, so I sat down with the client and listened to their concerns.

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