Step-by-step explanation:
When interacting with a client, it's essential to maintain a positive and constructive tone. Avoiding questions that may be perceived as criticism is crucial to building a healthy client relationship. Here are some questions that should be approached with caution or reframed to avoid coming across as critical:
1. **Why did you do it this way?** - Instead, ask, "Can you share your thought process behind this approach?"
2. **What were you thinking when you made that decision?** - Instead, ask, "Could you help me understand the factors that influenced your decision?"
3. **Are you sure this is correct?** - Instead, say, "I'd like to double-check the accuracy of this information."
4. **This doesn't make sense; can you explain it again?** - Instead, say, "I'm interested in gaining a clearer understanding of this; could you walk me through it one more time?"
5. **Why haven't you done this already?** - Instead, ask, "What has been the timeline for implementing this so far?"
In general, aim to frame questions in a way that expresses curiosity, a desire to understand, or a willingness to collaborate rather than implying criticism or judgment. This will help maintain a positive and productive client relationship.