Answer: Active Listening
Step-by-step explanation:
The therapeutic communication technique demonstrated by the phlebotomist in this scenario is "active listening." Active listening is a crucial skill in healthcare professions that involves fully focusing on and understanding what the patient is saying, both verbally and non-verbally.
By acknowledging that the person seems troubled, the phlebotomist is actively listening and showing empathy towards the patient. This technique helps establish a trusting and supportive environment, where the patient feels comfortable expressing their concerns or emotions.
In addition to acknowledging the patient's emotions, active listening involves providing non-judgmental responses, summarizing and paraphrasing what the patient says to ensure understanding, and encouraging them to further elaborate on their feelings or thoughts.
By using active listening, the phlebotomist demonstrates their commitment to understanding the patient's needs and providing empathetic care. This technique is essential in building rapport, establishing trust, and facilitating effective communication between healthcare professionals and patients.