Answer:
Words/Phrases creating a negative tone:
1. Terrible: The use of this extreme word right at the beginning sets a negative tone for the rest of the passage. It implies that the phone is of very poor quality.
2. Dying: The choice of this word to describe the battery implies that it is deteriorating rapidly and cannot hold a charge, contributing to the negative tone.
3. Only lasts for about 5 hours: The use of "only" implies that the battery life is insufficient, which creates a negative tone.
4. Takes forever: This phrase adds a negative connotation to the charger, suggesting that it takes an exorbitant amount of time to charge the phone.
5. Rude and unhelpful: These two adjectives describe the representative's behavior, reinforcing the negative tone by highlighting the poor customer service experience.
6. Huge hassle and waste of money: These phrases emphasize the negative impact and disappointment caused by the phone. "Huge hassle" implies that the phone causes significant inconvenience, while "waste of money" suggests that the purchase was regrettable.
These words and phrases create a negative tone by expressing dissatisfaction, frustration, and disappointment with various aspects of the phone (battery, charger, customer service, and screen). The language used throughout the passage highlights the author's negative experiences and overall negative perception of the device.