Question

Tcs in house knowledge management system that is used for knowledge capture, retention and retrieval by

Answer 1

The TCS in-house knowledge management system is designed for knowledge capture, retention, and retrieval, playing a critical role in enhancing decision-making and productivity by preserving and providing access to valuable information.

Step-by-step explanation:

Tata Consultancy Services (TCS) has an in-house knowledge management system that serves several purposes within the organization. This system is designed for knowledge capture, which is the process of collecting and documenting valuable information created within the company. Additionally, it is used for knowledge retention, ensuring that critical expertise and data are preserved over time. Finally, it aids in knowledge retrieval, helping employees to find and use the information they need to perform their tasks more effectively.

The importance of such systems in big organizations cannot be overstated, as they serve as repositories of collective wisdom, foster innovation, and provide a competitive edge by leveraging the company's intellectual assets. The effectiveness of a knowledge management system is typically gauged by its ability to provide the right information to the right person at the right time, thus enhancing decision-making and productivity.

Answer 2

TCS aimed to capture technology, processes, and case studies through the creation of Process Asset Libraries.

Process Asset Libraries refers to the repositories of valuable resources and knowledge that organizations like TCS use to streamline their operations, improve efficiency and enhance the quality of their services. These libraries are comprehensive collections of technology solutions, best practices, documented processes and real-world case studies that provide a wealth of information and expertise to employees and teams.

By consolidating this information into PALs, TCS aimed to create a centralized hub where employees could access, share, and leverage these assets to drive innovation, optimize processes and deliver superior solutions to clients.

PALs not only facilitate knowledge transfer and continuous learning but also serve as a strategic resource for TCS to stay at the forefront of technology and maintain a competitive edge in the ever-evolving IT industry.