Final answer:
Diversity in the workplace includes a vast range of differences, from verbal and nonverbal communication to cultural communication, affected by various factors such as culture, religion, and personal identity. Diversity training helps in understanding these differences, and it is crucial in global marketplaces to facilitate teamwork and reduce prejudices. Addressing discrimination is also vital in creating a truly diverse and inclusive workplace.
Step-by-step explanation:
Diversity in the workplace refers to the variety of differences among people in an organization, and it indeed encompasses multiple elements. While verbal and nonverbal behaviors are two clear aspects of communication affected by diversity, the third element that can be different among employees is cultural communication. The workforce being a global marketplace, employees may hail from various parts of the world, harbor different religious beliefs, and belong to diverse racial and ethnic backgrounds. This variety can bring valuable perspectives but also pose challenges in communication, team dynamics, and potential prejudice.
Organizations may implement diversity training to help employees understand and respect these differences, aiming to improve collaboration. Such training can address communication styles influenced by a myriad of factors, including culture and personal identity. Gibson, Greenwood, and Murphy (2009) highlight generational differences in work values and behaviors, further contributing to workplace diversity.
In team settings, diversity has been shown to have mixed effects. While it can introduce potential interpersonal challenges, it can also enhance team skill sets and interactions. Gender-balanced teams, for instance, have been found to perform better in certain contexts, as indicated by Hoogendoorn, Oosterbeek, & van Praag (2013).
Lastly, diversity can be impacted by the presence of discrimination. Despite equal skill levels, discrimination in labor markets occurs when individuals receive different treatment based on factors such as race, gender, or religion which is a barrier to diversity that many organizations strive to eliminate.