Question

Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time. What should the administrator use to complete this request? A. Use a record triggered flow B. Use a scheduled process builder C. Use a Roll-Up summary D. Use a scheduled flow

Answer 1

To complete this request, the administrator should use a Roll-Up summary to count the number of open cases associated with each account and update the account with this value every Friday evening.

Step-by-step explanation:

The administrator should use a Roll-Up summary to count the number of open cases associated with each account and update the account with this value every Friday evening. A Roll-Up summary is a feature in Salesforce that allows you to calculate and display the sum, minimum, maximum, or average of a field on all child records related to a parent record.

By creating a Roll-Up summary field on the Account object, the administrator can count the number of open cases related to each account. They can then schedule a weekly job to update the Roll-Up summary field with the count of open cases every Friday evening.

This approach is the most efficient and scalable way to handle the task at hand, as Roll-Up summaries are designed for this type of calculation and are optimized for performance.