Final answer:
The administrator should suggest Knowledge Articles to provide the top five troubleshooting tips to customers.
Step-by-step explanation:
The administrator should suggest Knowledge Articles to meet the requirement of providing the top five troubleshooting tips to customers. Knowledge Articles are a repository of articles that contain solutions to common problems. By creating and maintaining a collection of Knowledge Articles, the support manager can respond to customers quickly and efficiently by providing the relevant troubleshooting tips.
With Knowledge Articles, the support manager can easily locate the appropriate articles that address the customer's issue. These articles can be written in a clear and concise manner, including step-by-step instructions or FAQs. This way, when a customer contacts Cloud Kicks with a problem, the support manager can refer to the Knowledge Articles and quickly provide the top five troubleshooting tips.
By using Knowledge Articles, Cloud Kicks can ensure consistency in their troubleshooting tips and enhance customer satisfaction by providing prompt and accurate solutions to their issues.