Question

In the following passage, Jared is teaching a new employee, Mae, how to complete customer

service requests. Select the best evidence to support the statement "Jared thinks he is
smarter than the customers he helps at work." There may be more than one correct choice.
Jared brought up a customer request and, after reading it, let out a quick snort to
indicate its elementary nature. He chose a boilerplate answer, adapted it a bit, told
the customer to have a fantastic day. The exchange took about 90 seconds, and
two minutes later, the screen confirmed the customer had answered the
questionnaire and a score appeared: 99. Jared sat back and turned to Mae.
"Now, that's good, right? Ninety-nine is good. But I can't help wondering why it
wasn't a 100. Let's look." He opened up the customer's survey answers and scanned
through.

Answer 1

after reading it, let out a quick snort

Step-by-step explanation:

In the following passage, Jared is teaching a new employee, Mae, how to complete customer

service requests. Select the best evidence to support the statement "Jared thinks he is

smarter than the customers he helps at work." There may be more than one correct choice.

Jared brought up a customer request and, after reading it, let out a quick snort to

indicate its elementary nature. He chose a boilerplate answer, adapted it a bit, told

the customer to have a fantastic day. The exchange took about 90 seconds, and

two minutes later, the screen confirmed the customer had answered the

questionnaire and a score appeared: 99. Jared sat back and turned to Mae.

"Now, that's good, right? Ninety-nine is good. But I can't help wondering why it

wasn't a 100. Let's look." He opened up the customer's survey answers and scanned

through.

Answer 2

Jared's behavior and attitude towards customer requests indicate that he thinks he is smarter than the customers he helps.

Step-by-step explanation:

In the given passage, Jared's behavior and attitude towards the customer can provide evidence to support the statement that he thinks he is smarter than the customers he helps at work.

One piece of evidence is when Jared let out a quick snort after reading the elementary nature of the customer request. This indicates that he believes the customer's question is simple and that he is more knowledgeable than them.

Another evidence is Jared's choice of a boilerplate answer, adapted slightly, which suggests that he thinks he already knows the best solution without fully understanding the customer's unique situation. These behaviors demonstrate Jared's belief in his own superiority over the customers.