The terms on the empty boxes are:
- A: Set Standards
- B: Develop and Implement Program for Corrective Action
- C: Compare with Standards
The cybernetic control model, often used in management and organizational contexts, is a process that includes setting standards, measuring performance, comparing actual performance with these standards, identifying deviations, analyzing deviations, and developing and implementing corrective actions. The model is cyclical, emphasizing feedback and adjustments to guide organizational processes towards their goals.
Based on the sequence provided and the options for A, B, and C:
- Box A should be "Set Standards." This is typically the first step in the process, where performance standards are established as a basis for comparison.
- Box B is "Develop and Implement Program for Corrective Action," which is already labeled and correct. It is the step where actual performance is measured to see if it meets the set standards.
- Box C should be "Compare with Standards." Once performance is measured, it is compared against the set standards to determine if there are any deviations.
The feedback loop from "Analyze Deviations" suggests that after analyzing, the organization would look to either set new standards or adjust existing ones, making "Set Standards" a plausible repeat step in the cycle, but given that it's directly after "Identify Deviations," it's more likely to be "Develop and Implement Program for Corrective Action." This step would naturally follow the identification and analysis of deviations, where the organization decides on actions to correct the course.
Therefore, the complete sequence would be:
- A: Set Standards
- B: Develop and Implement Program for Corrective Action
- C: Compare with Standards
- (Following step after 'Analyze Deviations'): Develop and Implement Program for Corrective Action
This sequence aligns with the typical steps of a cybernetic control model where standards are set, performance is measured, deviations are identified and analyzed, and corrective action is taken, which then leads back to potentially setting new standards or revising the existing ones.
The chart to be filled is given below: