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3 votes
Q.17 SLA compliance is mandated metrics for

1. Development project
2. Enhancement project
3. Testing project
4 Support project
Q.18 Project Issues need to be tracked in
1 Risk register
2Issue Register
3 Query Register
4None of the above

User Kolhapuri
by
8.6k points

2 Answers

5 votes

Final answer:

Service Level Agreement (SLA) compliance typically pertains to a support project, where service levels are clearly defined. Project issues should be tracked in an issue register, which is designed for recording and monitoring ongoing issues.

Step-by-step explanation:

The questions can be answered as -

SLA compliance, which stands for Service Level Agreement compliance, typically refers to meeting the agreed-upon standards of service between a service provider and a client. For the question "SLA compliance is mandated metrics for development project, enhancement project, testing project, or support project," SLA compliance is usually most relevant to a support project where there are defined expectations for service level, such as response time, resolution time, and availability.

Moving on to the question about tracking project issues, "Project Issues need to be tracked in risk register, issue register, query register or none of the above," the appropriate place to track project issues is in an issue register. The issue register is a project management tool specifically used for recording and tracking issues that have occurred and need to be addressed.

User Shiv Kumar Ganesh
by
8.4k points
6 votes

The correct answers are;

Q.17: 4. Support project

Q.18: 2. Issue Register

Q.17: SLA compliance is mandated metrics for:

Option 4. Support project.

Support projects focus on providing ongoing assistance to users and resolving their issues promptly. Meeting service level agreements for response times, resolution rates, and customer satisfaction are crucial for support projects.

Q.18: Project Issues need to be tracked in:

Option 2. Issue Register

An Issue Register is a dedicated tool for recording, tracking, and managing project issues. It captures information like the issue description, impact, priority, status, assigned owner, and resolution plan.

Therefore, the correct answers are:

Q.17 SLA compliance is mandated metrics for:

-4. Support project

Q.18 Project Issues need to be tracked in:

- 2. Issue Register

User Matthew Manela
by
8.0k points
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