Question

Which of the following is not acceptable when verifying a customer's I.D.? Asking the customer to sign a piece of paper to compare signatures. Calculating the customer's age from their date of birth. Taking the wallet from the customer and removing their I.D. to examine it. Asking the customer to spell their full name, including middle name.

Answer 1

Step-by-step explanation:

The action that is not acceptable when verifying a customer's I.D. is: Taking the wallet from the customer and removing their I.D. to examine it.

Verifying a customer's identification is an important process to ensure the security and accuracy of transactions. However, it is essential to respect the privacy and personal belongings of the customer. Taking their wallet and removing their I.D. without their consent is invasive and goes against proper protocol.

Let's briefly go through the other options to understand why they are acceptable or not:

1. Asking the customer to sign a piece of paper to compare signatures: This is a common practice in verifying a customer's identity. By comparing the signature on the piece of paper to the one on the customer's I.D., you can check for consistency and ensure that the customer is the legitimate owner of the I.D.

2. Calculating the customer's age from their date of birth: This is also an acceptable method to verify a customer's identification. By confirming the customer's date of birth and comparing it to the current date, you can determine their age. This information can be important for age-restricted purchases or services.

3. Asking the customer to spell their full name, including middle name: This is a valid way to verify a customer's identity. By asking the customer to spell their full name, including their middle name, you can compare it to the name on their identification document. This helps ensure that the customer is providing accurate and consistent information.

In summary, it is not acceptable to take the customer's wallet and remove their I.D. without their permission when verifying their identification. It is important to respect the customer's privacy and adhere to proper protocols while still using appropriate methods such as signature comparison, age calculation, or confirming the spelling of their full name.

Answer 2

Taking a customer's wallet and removing their I.D. for examination is not acceptable in verifying identity. Other methods like comparing signatures, calculating age, and asking for full name spelling are typically permissible.

Step-by-step explanation:

Regarding the verification of a customer's ID, there are acceptable and unacceptable practices to maintain both security and customer respect. Among the options presented, asking the customer to sign a piece of paper to compare signatures, calculating the customer's age from their date of birth, and asking the customer to spell their full name, including middle name, are generally acceptable. However, taking the wallet from the customer and removing their I.D. to examine it is not considered acceptable behavior and can be viewed as intrusive, potentially leading to accusations of theft or mishandling of personal property. It is essential for businesses to train employees on proper ID verification practices to prevent compromising personal security and to uphold company standards.