Question

after betty and tom returned home from a vacation in california, betty noticed that their new luggage had a five-inch tear in it. rather than assume that the damaged luggage was a cost of flying, and there was nothing to be done about it, she called the airline's customer service center. the person answering the phone at the center mailed her the instructions for getting her suitcase repaired at the airline's expense. betty and tom were pleased with the repair when the suitcase was shipped home about a month later. in this scenario, betty and tom played the role of: a. customer mix manager b. competitor to the customer service dept c. productive resource d. contributor to quality and to their own satisfaction by making a reasonable request for action e. recruiter of a new service provider

Answer 1

I would say c. productive resource

Step-by-step explanation:

by process of elimination, I believe it is safe to say that options a, b, d, and e most likely wouldn't be correct in this scenario. This is not a case of any of these options except for option c. a productive resource, because the resource of the airline's customer service center was used successfully in a productive manner.