Step-by-step explanation:
In a seafood restaurant I work at, I was one of the waitresses giving food orders to the head chef. He's always challenging because he mishears orders and takes awhile to cook the correct order, so the customer usually leaves. A customer had ordered lobsters one time, but our co-worker, the head chef, had mistaken the order and instead made oysters (both were on the menu). His reasoning was he had misheard the order because of the loud noise in the kitchen. I informed the chef that he cooked the wrong food, and the customer decided to leave because of the long wait time.
Answer: If I were the leader, I would replace the chef with a new one. If this does not change anything, I will imply a new way of giving food orders to the chef through an automatic-based list on a device, so the chef no longer mishears orders. If this would be costly, I will just have to request the waiters and waitresses to write down the order and give it to the chef instead of reading it out.