Question

Which scenario is an example of the "Gather" step in the troubleshooting

process?
A. After reviewing the data for connections, you start a list of
possible solutions to the problem.
B. After making a list of possible causes, you review the situation to
see what data you can collect.
C. After writing a list of possible causes, you look at the data to see if
you can find any connections.
D. After writing a list of possible solutions, you try one of the
solutions to see if it solves the problem.

Answer 1

B. After making a list of possible causes, you review the situation to

see what data you can collect.

Step-by-step explanation:

B. After making a list of possible causes, you review the situation to see what data you can collect is an example of the "Gather" step in the troubleshooting process.

The troubleshooting process involves several steps, including gathering information, identifying and isolating the problem, determining the root cause, developing and implementing a solution, and verifying the solution. The "Gather" step involves collecting data and information about the problem to help identify and isolate the issue.

Option B describes the "Gather" step, where the troubleshooter begins by making a list of possible causes and then reviews the situation to determine what additional data or information can be collected to help isolate the problem. This step may involve talking to users, reviewing logs or system data, or performing other diagnostic tests to gather additional information.