Many factors can identify if a client in the health industry is dissatisfied with their service and treatment. Some of the most primary examples of this include frequent appointments for the same concern, feedback forms, or verbal and nonverbal responses.
If a client is dissatisfied with their service, it’s rather simple to tell especially when the client comes back numerous times regarding the same issue. This implies that the client feels their issue was not properly addressed or mended during previous interactions.
Feedback forms also can be a benefit to telling whether or not a patient is satisfied with their service because it allows for an honest opinion without the client having to be pressed or forced into it.
Verbal and nonverbal responses play a vital role in the satisfaction of a client. It’s simple to tell when the client is dissatisfied depending on their facial expressions (nonverbal), tone of voice (verbal), gestures (nonverbal), or body language (nonverbal).
Many things can determine whether or not a client was satisfied with their service and treatment. With proper analysis, the caretaker can help improve the health system collectively.